Frequently Asked Questions
Everything you need to know about your Reneé Rapp Official Store order.
When will my order ship?
Orders typically process within 3-5 business days. Once shipped, you will receive a tracking number via email. Please note that pre-order items will ship around the date specified on the product page.
What is your return policy?
We accept returns and exchanges on unworn and unwashed merchandise within 30 days of delivery. Please ensure all original tags are attached. Final sale items and limited edition drops may not be eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes.
How should I care for my apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your items inside out in cold water and tumble drying on low heat or hanging to dry.
Can I change or cancel my order after it's placed?
Due to our fast processing times, we can only make changes or cancellations within 1 hour of order placement. Please contact our support team immediately with your order number for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.